Contact us

Due to the many public holidays in May, our support service will be slow during this period. Thank you for your understanding.

Don't hesitate to contact us if you did not find any answer to your question in our FAQ, the forum or any another section in the TVPaint website.

Due to the important amount of requests since the launch of TVPaint Animation 12 (thank you), our sales team will need more time to answer you all. The delay will now be around 72hours, we thank you for your understanding.

Be sure your email address and your phone number are correct or we won't be able to answer you !

If you do not receive any answer, PLEASE CHECK YOUR SPAM BOX !

If you are on Mac, and your dongle is not recognized by TVPaint Animation, we invite you to refer to the installation documentation, by clicking here. If you are using macOS Big Sur, please select the "Issues with macOS Big Sur" of the contact form.

For partnerships, due to the large number of demands, response time will be at least 1 month. If you do not receive a response within 2 months, this will mean that we have not followed up your request. Please anticipate your requests, as we will refuse projects with less than 3 months' lead time.